Got Questions?
Frequently Asked Questions
1.Are we able to ride in the tow truck?
Of course you can! We are more than happy to give you a lift to the drop off destination or any other location within the area. However, we can only carry a maximum of two (2) passengers safely.
2.Where will you take our car?
If you have been involved in a traffic accident and covered by insurance, we will take your vehicle to the insurers preferred mechanic or repairer. Otherwise, we can take your vehicle to your preferred location.
You don’t need to make a decision straight away.
If you do not have anywhere to take your vehicle, or the repairer is closed, we can store your vehicle in our secured holding yard until circumstances change.
3.We have broken down and have a trailer/caravan/boat with us. Are you able to tow both?
We sure can! Our Tilt Tray Tow Trucks are equipped with a second hitch. This means we can safely carry your vehicle on top while towing your trailer behind.
If you have been in a traffic accident where both car and trailer have been damaged, we may need to assess it first to ensure it is safe to tow behind. If it is unable to be towed we can arrange to have it collected with another Tilt Tray Tow Truck or come back to collect it.
4.We have a Tiny House. Can you transport it for us?
Yes! We can either tow a tiny home that is built on wheels or we can load it onto the back of our Tilt Tray Tow Truck if it has no wheels. We are governed by size restrictions and weight limits so please give us a call to discuss.
5.Our car is broken down in Queensland. Are you able to collect it and bring it back to Northern Territory?
Yes, Roadside Towing is licenced for both QLD AND NT. This allows us to travel across borders for our clients.
Please check the tow company you’re planning to use to ensure they are licensed for both states! If they are not licenced, they are not legally permitted to transport your vehicle back into NT and it will not be covered by their insurance.
6.Who pays for towing and storage after an accident?
If you have been involved in a traffic accident and you are at fault, then you are liable for any associated costs for towing and storage. If however, you have full comprehensive insurance then all costs incurred from the accident will be covered by your insurance company.
If you have been involved in a traffic accident and you are at fault, then you are liable for any associated costs for towing and storage. If however, you have full comprehensive insurance then all costs incurred from the accident will be covered by your insurance company.